Electra Customer Service - How to call a technician and get a quick repair

Plrom - the official service for Electra in Israel

Almost every Israeli home has at least one Electra electrical product. Washing machine, gas stove, oven, refrigerator - the product names are different, but the common denominator is one: when something breaks, you need to know where to turn. The correct address is PLROM Service, the official service company of the Electra brand importer in Israel.

Plrom is certified and authorized by the importer to repair all Electra products. The technicians undergo specialized training from the manufacturer, have access to the most up-to-date technical specifications, and use only original spare parts. This is the essential difference between an official repair and a repair from an independent technician.

How to book an Electra technician - 3 ways

Plrom offers three convenient ways to open a service call for repair of Electra products. Choose what is convenient for you:

The fastest way to book an Electra technician is through your personal area on the website. There you choose a convenient date and time, track the status of your order in real time, and receive immediate confirmation. After opening the call, a qualified technician will arrive at your home within 24 to 48 hours.

Before calling, it is a good idea to have ready: the exact model name (appears on the data plate on the back of the device or in the operating manual), a brief description of the fault, and an exact address to schedule a visit. The technician will arrive equipped with original spare parts according to your model.

Which Electra products do you repair?

Plrom repairs all categories of Electra products. The team of technicians has expertise in every type of device, including the latest models:

• Electra washing machines and dryers - Replacing door seals, motor, heating element, shock absorbers, water pump and electric faucet
• Electra Stove Customer Service - Gas stoves, electric stoves and induction stoves, including replacing igniters, thermocouples, control cards and glass
• Electra baking ovens - Heating element, fan, door, gasket and control card
• Electra dishwashers - Pump, sprinklers, drain pipe, door and control panel
• Electra refrigerators and freezers - Compressor, rubber bands, thermostat, fan and control card

Plrom's team of technicians has extensive experience repairing Electra washing machines of all models - from front-loading to top-loading. Each repair comes with a 3-month warranty on the replaced part and labor.

📹 Tutorial Videos: On Plrom's YouTube channel you will find maintenance and repair videos for various Kitchen & Home Appliances. For Plrom's YouTube channel - click here.

How to prepare for the technician's visit

Proper preparation before the technician's visit saves time and speeds up the repair. Follow these steps:

• Find the device's nameplate and write down the model number.
• Make sure there is easy access to the device - clear space around it
• For gas stoves: Make sure there is an adult in the house - the technician should check the gas system
• For a washing machine: Turn off the water tap before visiting.
• Prepare proof of purchase if the product is still under warranty.

According to Plrom's senior technicians, the most important piece of information is the exact model name. With the correct model number, the technician arrives equipped with the right parts from the start, preventing a return visit.

Electra Importer Warranty Extension

Plrom offers a unique service to Electra customers: an importer warranty extension beyond the standard warranty period. This is the exact same service you received in the first year - the same technicians, the same original spare parts, the same level of service - for up to 3 additional years.

Special for Electra's extended warranty: Complex appliances such as dryers, dishwashers, and induction cooktops are the perfect candidates for extension, because the cost of repairing them is relatively high. For details and to join, contact the service center.

Service stations for repairing Electra products

Plrom has service stations and repair laboratories nationwide. Small products can be brought directly to one of the stations by scheduling in advance:

• Lod (Head Office) - 2 Israel Zmora Street
• Jerusalem - Plrom Jerusalem Branch
• Haifa - Plrom Haifa branch
• Beer Sheva - Plrom Beersheba branch
• Ashkelon - Ashkelon Laboratories

In addition to the permanent branches, Plrom operates with a network of mobile technicians nationwide from Eilat to Metula. Even if you live in the outskirts, a qualified technician will come to your home. To search for the service station nearest you, visit the service stations page.

For additional tips for maintaining electrical products before repairs are required, it is worth reviewing Plrom's Tips and Information Guide - where you will find instructions for independent troubleshooting, routine maintenance, and professional advice for each product.

FAQ

What is the phone number for Electra customer service in Palrom?

The phone number for Plrom customer service for repairing Electra products is 072-3717312. The hotline is open Sunday through Thursday from 8:00 AM to 16:30 PM and on Fridays from 8:00 AM to 12:00 PM. You can also open a service call 24/7 through your personal area on the website.

How do you call a technician to repair an Electra product?

There are three ways to book an Electra technician through Plrom: via the personal area on the site - fast and convenient 24/7, by phone 072-3717312 during business hours, or via WhatsApp. After opening the call, the technician arrives within 24 to 48 hours.

Which Electra products are repaired at Plerum?

Plrom repairs all Electra products: washing machines and clothes dryers, gas, electric and induction stoves, ovens, dishwashers and refrigerators. All repairs are performed with original spare parts by certified & licensed professional technicians on behalf of the importer.

How long does it take for a technician to arrive to repair an Electra product?

After opening a service call, a Plrom technician arrives within 24 to 48 hours. PLROM Service operates nationwide from Eilat in the south to Metula in the north, so even customers in the periphery receive a quick response.

Where are the service stations for repairing Electra products closest to me?

Plrom has service stations in Lod, Beersheba, Haifa, Jerusalem and Ashkelon, in addition to 25 delivery points for small products. To locate the station nearest you, visit the service stations page.