You can locate the appropriate part by using our search bar and scrolling to the device's model number or part number. You can also browse by category or brand. if you are not sure, Our customer service team is available to help you identify the correct part.

The product page contains the full details of each product. If you have any additional questions regarding the product,
Details should be left on the product page under the heading:
"Question about a part or product – click here to leave details for a representative" And a representative will get back to you with all the details and answers regarding the product.

If you would like to inquire about a specific product you are looking for and did not find it on our website, you can contact us and send us a WhatsApp message at the link: WhatsApp
With a picture of the requested product and model.

To place an order, add the desired parts or accessories to the shopping cart and proceed to the payment page. Follow the instructions to complete the purchase.

We accept a variety of payment methods, including Apple Pay credit cards, Google Pay and other secure online payment options. All transactions are processed securely.

We offer delivery all over Israel at a cost of NIS 45. Deliveries intended for distribution to parents' homes in normal areas will be delivered within 6 business days. We use the courier company Ratz Plus, one of the leaders in Israel in terms of reliability and service. Delivery times vary by location. Deliveries intended for distribution in areas such as the settlements of the Golan, the Arava and Eilat and settlements beyond the green line will be delivered within 8 business days. For more information on shipping times and costs, please see on our shipping page on the website.

You can come to us and pick up the products you ordered on the site, by self-pickup. Our address is 2 Israel Zmora Street, Lod. Opening hours for arrival: Sunday-Thursday 9:00-15:00 at the parts warehouse counter. Wait to receive an SMS message from the warehouse that the order is ready for collection.

Absolutely. As an authorized service center, we are committed to using only original spare parts for all brands (such as Miele, Liebherr and Sauter). Using an original part is critical to maintaining the integrity of the appliance over time and prevents cumulative damage caused by low-quality replacement parts.

After placing an order, you will receive a confirmation email with the order number.
After the courier company collects the order, and the parcel is on its way to you, you will receive an SMS message with a tracking number from our courier company. Using this tracking number, you can check the status of your shipment on the courier company's website.

We accept returns within 14 days of receiving the product, provided that the parts or accessories are in their original condition and in their original packaging and have not been used in any way. please Fill out the product cancellation/return form on the website To start the return process and get a return confirmation. Refunds are processed after receiving and inspecting the returned items.

If you have received a damaged or incorrect product, please contact our customer service team immediately. We will assist in replacing the product.

You can contact our customer service team through Contact form on the website או in chat . Our staff is available to help you during business hours.

Yes, Plrom holds inventory of accessories and spare parts (such as refrigerator filters, vacuum cleaner bags, or specialized cleaning materials). The parts can be ordered and received via express delivery or self-pickup from the laboratory.

We provide technician service nationwide. Our service and mobile laboratories are prepared to provide a rapid response in most parts of the country, so you can have a qualified technician repair your refrigerator, washing machine or oven within a short time of your call.